How We Fight Chargebacks For Tutors?

When working with parents or students the last thing you want to think about is friendly fraud. Your goal is to conduct as many lessons as possible and scale your business. Chances are though, if you’ve worked in tutoring or ran a test prep center for a few years you’ve experienced at least one chargeback.

What is a Chargeback?

A Chargeback is a disputed transaction from the cardholder. This dispute is raised by the cardholder’s bank and is meant to financially reimburse the cardholder for reasons such as: card not authorized;product not received; recurring transactions; merchant error or product not as described.

For tutors, chargebacks can be particularly frustrating due to the fact that in many tutoring sessions no digital or physical materials are exchanged, instead services are exchanged.

24HourAnswers and Fraud Protection

Given the challenges tutors experience we’ve worked on a series of solutions to win and prevent chargebacks from occurring in the first place.

We currently track:

• Email addresses
• IP addresses
• Download activity
• Student and Parent names
• Card numbers
• 3DS verification
• Additional Metadata

With tracking these areas along with others our success rate stands at 90%.

How We Help You

Once you subscribe to our tutor management software, we will schedule a meeting to review your payment environment. There won’t be back and forth emails, we will work together with you and see how you currently process payments and what we can improve as well as what we should begin tracking.

Remember with us you’ll have 3 ways to handle payments with. Stripe, PayPal and through our internal processor (which processes payments at 2.8% in the US). Although we prefer you to work within these 3 processors we will still review your environment if you are using a different method and provide suggestions to improve how you take payments.

Aside from onboarding you’ll be able to submit cases you receive from payment processors directly on our portal for us to review. Once we review your case (generally within 24-48 hours) we will have a response drafted for you to send to your processor to contest the chargeback.

The End Result

Generally you will receive a response from Stripe, PayPal or other payment gateways within 3-5 business days after you submit your response. If everything is properly tracked you should be able to win the majority of your cases.

There’s no better feeling than receiving one of these messages from your payment gateway.

For tutors we offer complimentary customer support when they subscribe to our paid packages. Contact us when you need:

Let’s get started!

Ready to scale your business and in the process save? You can subscribe today and we can start optimizing your activities. If you’re still on the fence give us a call and we will be happy to schedule a demo!